Welcome to TrackReady! We appreciate your business and want to ensure you have a satisfying shopping experience. Our 14-day return policy is designed to provide you with a hassle-free process if you are not completely satisfied with your purchase. Please take a moment to review our policy.

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ELIGIBILITY

To be eligible for a return, the following conditions must be met:

• You must contact us within 14 days of receiving the product.

• The product must be in its original packaging, unused, and in the same condition as when you received it.

• The product should include all accessories and any other items that came with it.

 

NON-ELIGIBLE ITEMS

The following items are not eligible for return:

• Products damaged due to customer misuse, abuse, or negligence.

• Items without their original packaging.

• Products returned after the 14-day period.

• Customized or personalized items.

• Gift cards and sale items.

 

RETURN PROCESS

To initiate a return, please follow these steps:

• Contact our customer support team via email at trackreadyco@gmail.com within 14 days of receiving the product. Provide your order number, a description of the issue, and photographic evidence where applicable.

• Once we approve your request, we will provide you with a return merchandise authorization (RMA) number and instructions on how to return the item.

• Securely package the product in its original packaging along with all included items and ship it to the address provided with the RMA.

• Once we receive the returned product, we will inspect it to ensure it meets our return criteria.

• If the return is approved, we will process a refund to your original payment method within 3-5 days.

 

SHIPPING COSTS

• If the return is due to our error or a defective product, we will cover the return shipping costs.

• If the return is due to a change of mind or other non-defective reasons, you will be responsible for return shipping costs.

 

REFUND POLICY

• Refunds will be issued to the original payment method used for the purchase.

• Refunds will include the product's purchase price, excluding any original shipping charges.

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CUSTOMER SUPPORT

If you have any questions or concerns about our return policy, please contact our customer support team at trackreadyco@gmail.com

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POLICY CHANGES

We reserve the right to modify or amend this return policy at our discretion. Any changes will be posted on our website.

By making a purchase from TrackReady, you agree to abide by this return policy.

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Thank you for choosing us for your online shopping needs. We are here to ensure your satisfaction - TrackReady